Shipping & Returns

Shipping

Orders are usually shipped the same day they are received, provided they are placed before 3:00 pm EST Monday through Friday, otherwise they will ship the next business day. Tracking information will be provided automatically through the carrier services, either US Postal Service, Federal Express, or UPS.

Overnight shipment service is available only when you provide your carrier account number (UPS or Federal Express) through the comment section during the ordering process. Alternately, you can add overnight shipment to your order. Sorry, DHL is not an option in our area.

United States: 

Within the United States, we usually ship per UPS, which represents the best option in regard to reliability, shipping costs, delivery time, and shipment tracking. Shipping within the United States of America is free-of-charge and delivery time depends on the destination (we ship from Massachusetts). Exceptions do apply.

Canada:

Shipping to Canada is managed per UPS and the shipment costs are based on average UPS rates. Shipment costs to Canada are US$18.00.

In general, any item valued over CAN$20 is subject to duty and tax fees and a $9.95 handling fee regardless of shipping method. Copperhill Technologies Corporation is not responsible for any fees or taxes inflicted by customs or the delivery carrier.

Canada does have a few regulations around guaranteeing public safety around imported goods. The CBSA (Canadian Border Services Agency) screens mail for trade facilitation, tariff rating, and examining for potentially prohibited or controlled goods. Parcels valued at over $20 CAD can be searched and have a handling fee applied to the end consumer.

Outside USA And Canada:

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Shipping to the rest of the world is managed per UPS and the shipment costs depend on the destination. Delivery times are in average between 3 to 8 business days, also depending on the destination.

Please be aware, that paying any import/customs duties, taxes, and other fees inflicted by local authorities are the responsibility of the receiver and not that of Copperhill Technologies Corporation.

In cases where the customer refuses to pay bill duties, taxes, or other fees, the customer loses the right for reimbursement.

Return Policy

You may return most new, unopened items within 14 days after the delivery date for a full refund. We'll also reimburse the shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item, etc.). The decision whether a refund will be issued, or the merchandise will be replaced is at our discretion, and it depends primarily on the returned items' conditions, i.e. we cannot accept modified, damaged, or heavily used merchandise for refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Copperhill Technologies is not responsible for delayed deliveries by the mail carrier (USPS, UPS, or Federal Express), and thus, orders cannot be canceled due to delays during transfer.

Greenfield, MA
December 1, 2020