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Shipping & Returns

Shipping

Orders are usually shipped the same day they are received, provided they are placed before 1:00 pm EST Monday through Friday, otherwise they will ship the next business day. Tracking information will be provided automatically through the carrier services, either US Postal Service or UPS.

Overnight shipment service is available only when you provide your carrier account number (UPS or Federal Express) through the comment section during the ordering process. Sorry, DHL is not an option in our area.

United States: 

Within the United States, we usually ship per United States Postal Service (USPS) Priority Mail, which represents the best option in regards to shipping costs, delivery time, and shipment tracking. Shipping within the United States of America is free-of-charge and delivery time is usually between 2 and 3 days.

Canada:

Shipping to Canada is managed per UPS and the shipment costs are based on average UPS rates. Shipment costs to Canada are US$26.00.

Outside USA And Canada:

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Shipping to the rest of the world is managed per UPS and the shipment costs depends on the destination but in most cases we charge US$50. Delivery times are in average between 3 to 8 business days, also depending on the destination.

Return Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also reimburse the shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item, etc.). The decision whether a refund will be issued or the merchandise will be replaced is at our discretion, and it depends primarily on the returned items' conditions, i.e. we cannot accept modified, damaged, or heavily used merchandise for refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Greenfield, MA
January 1, 2017