- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item, etc.). The decision whether a refund will be issued or not is at our discretion, and it depends primarily on the returned items' conditions, i.e. we cannot accept modified, damaged, or heavily used merchandise for refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Orders are usually shipped the same day they are received, provided they arrive before 1:00 pm EST, otherwise they will ship the next business day. Overnight shipment service is available only when you provide your carrier account number (UPS or Federal Express) through the comment section during the ordering process.
Within the United States, we usually ship per United States Postal Service (USPS) Priority Mail, which represents the best option in regards to shipping costs, delivery time, and shipment tracking. Shipping within the United States of America is free-of-charge and delivery time is usually between 2 and 3 days.
Shipping to Canada and the rest of the world is managed per UPS and the shipment costs are based on average UPS rates. Shipment costs to Canada are US$26.00 and US$50 to the rest of the world.
If you prefer using your own carrier account number with UPS or Federal Express, please feel free to Contact Us. Sorry, DHL is not an option in our area.